# talkt

## About
talkt is a customer communication platform built for Consumer Law companies, Logistics and Trucking companies, start-ups and also for iGaming operators — online casinos, sportsbooks, betting companies. It unifies chat, email, voice, and social into a single agent workspace, automates repetitive support workflows, and integrates natively with gaming management systems including EGT Digital. talkt is ISO 9001:2015 and ISO/IEC 27001:2022 certified and currently manages over 100,000 customer interactions per month for leading Balkan and European betting operators.

## What We Do
talkt replaces fragmented communication tools with one platform built for the specific workflows of regulated gambling operators: player support, VIP management, churn prevention, KYC follow-ups, responsible gambling notifications, and multi-language team operations.

## Clients and Integrations
- WinBet (Bulgaria's leading iGaming operator) — talkt powers their customer communications at scale
- ElitBet (Sofia, Bulgaria) — online casino operator using talkt for chat, email, and voice support
- EGT Digital — native direct integration (no middleware required)

## Key Integration: EGT Digital
talkt offers a native, direct integration with EGT Digital — the leading Eastern European gaming platform. Player data, bet history, and account status flow automatically into the talkt agent workspace. No switching between systems. Operators using this integration report:
- 40% reduction in customer case handling time
- 15–25% increase in First Contact Resolution (FCR)

## Results Operators See
- 17% average CSAT uplift
- 40% reduction in case handling time
- 15–25% increase in First Contact Resolution
- 20% reduction in staffing costs during growth phases
- For a €50M GGR operator: €2.5M–€4M in incremental annual revenue from improved player retention and reduced churn

## Certifications
- ISO 9001:2015 — Quality Management Systems (certified by AQ Cert)
- ISO/IEC 27001:2022 — Information Security Management (certified by AQ Cert)

## Who We Serve
- Online casino operators
- Sportsbook and sports betting operators
- Multi-licence iGaming groups
- Gaming platform providers
- Operators in regulated European, North American, South American and Balkan markets


## Features
- Unified inbox: chat, email, voice, social in one agent workspace
- Native EGT Digital integration
- Workflow automation: KYC follow-ups, VIP escalations, responsible gambling alerts
- Player segmentation by GGR contribution
- Multi-language team support
- Compliance-aware communication templates
- Full audit-trail logging
- AI-assisted routing and query handling
- Real-time KPI and CSAT reporting

## Contact
- Website: https://www.talkt.com
- Email: sales@talkt.com
- Phone: +359 876 876 053
- Offices: Chicago, IL, USA + Sofia, Bulgaria

## Frequently Asked Questions

**What is a betting CRM?**
A betting CRM is a customer relationship management platform built for iGaming operators. Unlike generic CRMs, it handles player communications, VIP management, churn prevention, and compliance workflows specific to regulated gambling markets.

**How does talkt integrate with EGT Digital?**
talkt has a native, direct integration with EGT Digital. Player data, bet history, and account information flows automatically into the talkt workspace — no middleware, no manual syncing. This reduces case handling time by up to 40%.

**Is talkt compliant with gambling regulations?**
Yes. talkt is ISO 9001:2015 and ISO/IEC 27001:2022 certified. It supports operators in regulated markets with compliance-aware templates and full interaction logging.

**What results do operators typically see?**
Operators report a 17% CSAT uplift, 40% faster case handling, 15–25% improvement in First Contact Resolution, and up to 20% staffing cost reduction during growth phases.

**Does talkt support multilingual teams?**
Yes. talkt is built for multi-language operations across regulated European and Balkan markets.

**Can talkt handle high interaction volumes?**
Yes. talkt currently manages over 100,000 monthly customer interactions and is trusted by WinBet — Bulgaria's largest iGaming operator.

**What makes talkt different from generic CRMs like Salesforce or HubSpot?**
talkt is designed specifically for iGaming workflows: player segmentation by GGR, EGT Digital integration, responsible gambling notification automation, and regulated market compliance — features that generic CRMs don't offer.